Group Cancellation Policies: A group is defined as a booking that includes at least three rooms (a booking of 3 rooms is already considered a group). In accordance with our cancellation policy, the following conditions apply: - Deadline for canceling a reservation for the entire structure: 30 days - Deadline for canceling room reservations: 15 days without penalties. For cancellations after 15 days, the full amount will be charged. - Deadline for modifying the reservation: 7 days with the possibility of reducing the number of rooms by up to 25% of the total. This will be without penalty if the group decides to change the reservation dates or opts for an alternative solution of equal value. Individual Cancellation Policies: Our individual cancellation policy allows guests to cancel their reservation free of charge up to 72 hours before the scheduled arrival. In case of later cancellation, the charge for the first night's stay will be applied. Check-in and Check-out Times: 1. *Standard check-in time* is from 2:00 PM to 6:00 PM during the week and from 2:00 PM to 4:30 PM on weekends. Guests are requested to adhere to these times to ensure efficient service. 2. *Check-out* must be completed by 10:00 AM on the scheduled departure day. Late check-out may be possible depending on availability and prior communication with the reception. 3. *Late check-out* incurs a penalty of €20 per room per hour of delay. This amount will be charged directly to the payment method provided at booking or via an invoice issued by H-OUSE. 4. *Late check-out* is subject to availability and may not be guaranteed. To ensure the possibility of a late check-out, it is advisable to inform the reception at least 48 hours in advance. 5. The establishment reserves the right to refuse or charge a penalty for late check-out requests that are not communicated or authorized. 6. Exceptions to check-in and check-out rules may be considered in exceptional situations at the discretion of the management. However, it is crucial to communicate with the reception in advance to discuss such exceptions. Policies for Children and Extra Beds: - The availability of extra beds and the related charges. - Children under 2 years stay free of charge. An additional cot costs €20 per night. - Children over 6 years are considered as an additional person. Breakfast Policies: - Breakfast is included in the price and is served from 7:30 AM to 10:30 AM during the week and from 8:30 AM to 11:30 AM on weekends, near the fireplace at the villa entrance. Pet Policies: - Pets are welcome at our establishment, subject to approval and confirmation of suitable room availability. Please inform the establishment in advance about the presence of pets during the booking. - An additional charge of €10 per night for pets. - A refundable deposit may be required at check-out to cover any damages caused by pets. - It is forbidden to leave pets unattended in the room for more than two hours without the owner's supervision. - Pets may not be allowed in some common areas or certain types of rooms. Please respect the limitations indicated by the establishment. Behavior: - Guests are required to maintain respectful behavior towards the staff and other guests. Inappropriate, disruptive, or illegal behavior may result in expulsion without a refund. Equipment Use: - Guests are responsible for the proper use and care of the equipment and facilities within the accommodation. Any damages caused intentionally or due to negligence will be charged to the payment method provided at booking. Keys and Access: - Guests are responsible for the keys or access cards provided by the establishment. In case of loss, a replacement fee of €10 will be charged. Personal Security: - The establishment is not responsible for the loss or theft of guests' personal belongings. Legal Obligations: - Guests must comply with all local tax laws and pay any applicable tourist taxes or additional charges during their stay. Property Policies: - Guests are required to comply with the internal policies of the establishment, including safety rules, cancellation policies, and codes of conduct. Communication with Staff: - In case of issues or assistance requests, guests must promptly communicate with the staff to allow for effective resolution. Please note that after 6:30 PM during the week and after 4:30 PM on weekends, the reception will not be active. The emergency contact number is: 24/7 guardhouse and emergencies (phone: +39 342 7570407). Legal Responsibility: - Guests are legally responsible for their actions within the establishment. The establishment reserves the right to cooperate with the relevant authorities in case of illegal behavior. Respecting Check-in and Check-out Times: - Guests are required to respect the established check-in and check-out times. Failure to comply may result in penalties. Modification Clauses: - The establishment reserves the right to make changes or updates to these guest responsibilities without prior notice. Guests are invited to periodically review the updated information. Limitations: - The establishment is committed to providing a safe environment but is not responsible for loss, damage, or injury during the stay. Specific Liability Exclusions: - The establishment is not responsible for acts of force majeure, willful misconduct by third parties, or guests' reckless behavior. Incident Procedures: - Guests must promptly report any loss, damage, or injury, and the establishment commits to cooperating to resolve the situation fairly. Data Collection and Use: - The establishment collects and uses data only for purposes related to booking and stay, with confidentiality and compliance with privacy laws. Sharing Data with Third Parties: - The establishment does not share data without the customer's consent, except when required by law or in emergency situations. Suppliers are bound by confidentiality clauses. Service Changes: - The establishment reserves the right to make changes to services, ensuring that they do not compromise the overall quality of the experience. Timely notifications will be provided. - In case of changes to booked accommodations, the establishment offers alternative solutions of equal or superior quality. The customer will have the opportunity to express their preference. - In exceptional cases, the establishment will consider alternative solutions or partial refunds due to significant changes to services.